General Troubleshooting Tips
Below our IT Department members have provided general troubleshooting tips for distant learning issues.
Steps to Take for Any Problem:
- Turn the device completely off by holding the power button. Turn the device back on.
- Log in with your school account.
Hardware Problems
- If a Chromebook is physically damaged in any way, please notify [email protected] to document the issue and determine if a repair is necessary.
- Issues like scratched screens, missing keyboard keys, and missing webcams are not normal wear and tear. Please follow the District's acceptable use policy for technology.
Operating System Issues
- Chrome OS is updated frequently. If you notice a small arrow near your account information in the lower-right corner of the device, it requires a restart and an update.
- If you notice any other operating system issues, please contact t[email protected]. The device will likely need to be reimaged and reenrolled on the network.
WiFi Connection Problems
- CLICK HERE FOR WIFI DOCUMENT
- Make sure the WiFi is turned on.
- Be sure that you are connecting to your network at home.
- Please ensure you have the correct wifi password and you are typing it correctly.
- Try shutting down the device, rebooting it, and trying to connect.
- If problems persist and/or are more widespread, please [email protected]
Account Problems
- If you are not seeing the screens you expect, make sure you are logged in with your Delran schools account and not a personal account.
If any other issues arise please contact [email protected]