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Technology FAQ for Parents/Students

  • General Troubleshooting Tips

     

    Below our IT Department members have provided general troubleshooting tips for distant learning issues.

    Steps to Take for Any Problem:

    1. Turn the device completely off by holding the power button. Turn the device back on.
    2. Log in with your school account. 

     

    Hardware Problems

    • If a Chromebook is physically damaged in any way, please notify techstaff@delranschools.org to document the issue and determine if a repair is necessary. 
    • Issues like scratched screens, missing keyboard keys, and missing webcams are not normal wear and tear. Please follow the District's acceptable use policy for technology.

     

    Operating System Issues

    • Chrome OS is updated frequently. If you notice a small arrow near your account information in the lower-right corner of the device, it requires a restart and an update. 
    • If you notice any other operating system issues, please contact techstaff@delranschools.org. The device will likely need to be reimaged and reenrolled on the network. 

     

    WiFi Connection Problems

    • CLICK HERE FOR WIFI DOCUMENT
    • Make sure the WiFi is turned on.
    • Be sure that you are connecting to your network at home. 
    • Please ensure you have the correct wifi password and you are typing it correctly.
    • Try shutting down the device, rebooting it, and trying to connect.
    • If problems persist and/or are more widespread, please techstaff@delranschools.org

     

    Account Problems

    • If you are not seeing the screens you expect, make sure you are logged in with your Delran schools account and not a personal account.

    If any other issues arise please contact techstaff@delranschools.org